![]() It is how the MSP responds to helpdesk tickets, proactively monitors your endpoints, applies updates and patches, and more. Your managed service provider (MSP) needs access to all your computers, networks and other endpoints, wherever they may be and at pretty much any time. What Is Remote Monitoring and Management (RMM)? A fix for the vulnerabilities that led to this breach is expected to be released by the evening of Sunday July 11th. Kaseya pulled its data centers offline and shut down their SAAS servers to minimize the impact. When the attack was first discovered, Kaseya instructed companies with VSA installed to shut down their VSA servers immediately. The effect of the breach, which began July 2, is not fully known but it is estimated to have impacted 50-60 Managed Services Providers (MSPs) and 800 to 1,500 small to medium-sized businesses. Hackers were able to exploit a vulnerability and infect thousands of machines around the world with ransomware. Kaseya VSA is an RMM (Remote Monitoring and Management) product used by managed service providers worldwide. ![]()
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